This Privacy Policy explains how HAVIGO COMPANY LIMITED collects, uses, stores, shares, and protects personal data when you visit our website, submit an inquiry, request a quotation, request samples, or communicate with our export team.
Company: HAVIGO COMPANY LIMITED
Registered Address: 2nd Floor, CT3 Building, No. 81 Le Duc Tho Street, Tu Liem Ward, Ha Noi City, Vietnam
Business Registration/Tax No.: 0110447249
Phone / WhatsApp: +84 33 537 5151
General Email: [email protected]
Privacy Contact: [email protected]
HAVIGO acts as the data controller for personal data collected directly through this website unless another arrangement is specifically disclosed.
We may collect personal data through contact forms, request-for- quotation forms, sample requests, website analytics, cookies, email communications, telephone calls, WhatsApp, and other business communication channels.
| Data Type | Typical Source | Examples |
|---|---|---|
| Identity Data | Contact forms, RFQ forms, email, or direct communication | Name, company name, job title, and business role |
| Contact Data | Contact forms, RFQ forms, sample requests, or correspondence | Business email, telephone number, WhatsApp number, address, and country |
| Business Inquiry Data | Requests for quotation, samples, specifications, or supplier registration | Product interest, grade, quantity, packing, destination, Incoterm, delivery requirements, and target price |
| Commercial Data | Pre-contractual or contractual communications | Quotations, purchase requirements, order history, payment terms, shipment details, and documentation requests |
| Technical Data | Website visits and server logs | IP address, browser type, device type, operating system, referring page, and approximate location |
| Usage Data | Website analytics, where enabled and consented to | Pages visited, time on page, navigation paths, clicks, scroll activity, and form interactions |
| Cookie Data | Browser cookies and similar technologies | Consent selections, session identifiers, preference data, and analytics identifiers |
| Communication Data | Email, telephone, WhatsApp, social media, or other communications | Message content, attachments, communication dates, and sales follow-up records |
Please do not provide sensitive personal data unless it is specifically required, appropriate, and lawfully requested for a legitimate business purpose.
| Purpose | Legal Basis | How We Use the Data |
|---|---|---|
| Process business inquiries | GDPR Art. 6(1)(b) — Pre-contractual or contractual necessity | Respond to contact forms, quotation requests, product inquiries, and sample requests |
| Prepare quotations and proposals | GDPR Art. 6(1)(b) — Steps requested before entering into a contract | Assess specifications, quantities, destinations, packing, shipment, and payment requirements |
| Send acknowledgment emails | GDPR Art. 6(1)(b) — Pre-contractual necessity | Confirm receipt of forms, RFQs, and sample requests |
| Manage business relationships | GDPR Art. 6(1)(b) and Art. 6(1)(f) | Maintain communication history, follow up on inquiries, and provide customer support |
| Website analytics | GDPR Art. 6(1)(a) — Consent, where required | Measure website usage and improve content, navigation, performance, and conversion journeys |
| Marketing and advertising | GDPR Art. 6(1)(a) — Consent, where required | Advertising pixels, remarketing, campaign measurement, and marketing attribution |
| Lead prioritization and routing | GDPR Art. 6(1)(f) — Legitimate interests | Route inquiries to the relevant sales team based on destination, product, order size, or business category |
| Website security and fraud prevention | GDPR Art. 6(1)(f) — Legitimate interests | Protect forms, systems, servers, accounts, and communication channels against misuse |
| Legal and regulatory compliance | GDPR Art. 6(1)(c) — Legal obligation | Maintain records, respond to lawful requests, and comply with tax, accounting, trade, and regulatory obligations |
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
Depending on the applicable law and your location, you may have the following rights regarding your personal data:
Request confirmation of whether we process your data and receive a copy of relevant personal data.
Request correction of inaccurate, outdated, or incomplete personal data.
Request deletion of personal data where the applicable legal conditions are met.
Request temporary restriction of certain processing activities where legally permitted.
Receive eligible data in a structured, commonly used, machine-readable format.
Object to processing based on legitimate interests or to processing for direct-marketing purposes.
Withdraw previously provided consent where consent is the legal basis for processing.
Request information or human review where automated processing is legally subject to such rights.
Certain rights may be limited where processing is required for contractual, regulatory, legal, security, or legitimate business purposes.
To submit a privacy request, contact HAVIGO using the email address below:
Your request should clearly describe the right you wish to exercise and provide sufficient information for us to verify your identity and locate the relevant records.
Where the GDPR applies, HAVIGO will respond without undue delay and generally within one month after receiving a valid request. This period may be extended where permitted by law due to the complexity or number of requests.
We may request additional information where reasonably necessary to confirm your identity and prevent unauthorized disclosure or deletion of personal data.
We retain personal data only for as long as reasonably necessary for the purposes described in this Policy, subject to contractual, legal, accounting, security, and regulatory requirements.
| Data Category | Indicative Retention Period | Notes |
|---|---|---|
| Lead and inquiry data | Up to 24 months | Generally calculated from the most recent meaningful business interaction |
| Quotation and sample-request data | Up to 24 months | May be retained longer if a commercial relationship or legal obligation develops |
| Analytics data | Up to 14 months | Subject to the configuration of the analytics service |
| Cookie-consent records | Up to 12 months | May be renewed when consent choices are requested again |
| Security and audit logs | Up to 12 months | May be retained longer where required for investigation or legal compliance |
| Email communication records | Up to 24 months | Business correspondence may be retained longer where connected to a contract or transaction |
| Contractual and transaction records | As required by applicable law or contract | Includes accounting, tax, customs, trade, payment, and shipment records |
After the applicable retention period, personal data will be deleted, anonymized, securely archived, or otherwise handled in accordance with applicable legal requirements.
HAVIGO is headquartered in Vietnam. Personal data submitted through this website may therefore be accessed, processed, or stored in Vietnam.
Certain technology, hosting, analytics, communication, or advertising providers may process information in other countries, including countries outside the European Economic Area.
Where required by applicable data-protection law, HAVIGO will use appropriate transfer mechanisms and safeguards, which may include:
Cross-border transfers involving personal data processed in Vietnam will also be handled in accordance with applicable Vietnamese personal-data protection requirements.
HAVIGO may use third-party providers to support website operations, communications, analytics, advertising, security, hosting, and customer relationship management.
| Provider or Category | Purpose | Possible Processing Location | Safeguards |
|---|---|---|---|
| Google Analytics Where enabled | Website analytics, traffic measurement, and user-experience analysis | United States and other locations | Consent where required, contractual safeguards, provider data-processing terms |
| Email delivery provider Including Amazon SES if used | Form acknowledgments, sales communications, and email delivery | United States, European Union, or provider data centers | Data-processing agreement and contractual safeguards |
| TikTok Pixel Where enabled | Campaign measurement, advertising analytics, and remarketing | Global | Activated only after valid marketing consent where required |
| Hosting and security providers | Website hosting, content delivery, backup, security, and uptime | Depends on the selected infrastructure provider | Contractual, technical, and organizational safeguards |
| Communication platforms | Email, telephone, WhatsApp, messaging, and customer communications | Depends on the applicable platform | Provider terms, security controls, and limited-purpose disclosure |
Where a third party processes personal data on HAVIGO’s behalf, HAVIGO seeks to use providers offering appropriate security, confidentiality, and data-protection commitments.
HAVIGO may use basic automated rules or lead-scoring tools to prioritize and route business inquiries.
Factors may include:
Such processing is used for internal workflow management and sales routing. It is not intended to produce legal effects or similarly significant effects on individuals.
You may contact HAVIGO to request additional information or human review regarding relevant automated processing.
HAVIGO applies reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
Depending on the relevant system and processing activity, these measures may include:
No internet transmission or storage system can be guaranteed to be completely secure. Users should avoid sending confidential commercial or personal information through unverified channels.
Please contact HAVIGO first if you have a concern about how your personal data has been processed. We will review the matter and attempt to respond appropriately.
Where the GDPR applies, you may also have the right to lodge a complaint with the competent data-protection supervisory authority in the European Economic Area country where you:
Individuals in Vietnam may also exercise their rights or submit complaints in accordance with applicable Vietnamese personal-data protection law.
This website is intended primarily for businesses, importers, distributors, wholesalers, manufacturers, and other professional users. It is not directed toward children.
HAVIGO does not knowingly seek to collect personal data from children through business quotation or product-inquiry forms. If you believe a child has submitted personal data to us, please contact [email protected].
HAVIGO may update this Privacy Policy to reflect changes in legal requirements, business operations, website technology, processing activities, or service providers.
Any revised version will be published on this page with an updated “Last updated” date. Material changes may also be communicated through an additional website notice where appropriate.
To connect you with the right person, we just need a few details about you and your business. They’ll support you with everything – from pricing and product options to packaging and shipment details.
2nd Floor, C-land Tower, No 81, Le Duc Tho Street, My Dinh 2 Ward, Nam Tu Liem District, Hanoi City, Vietnam
Hotline/WhatsApp: +84 979 58 58 56