Terms of Services

These Terms govern your access to and use of websites operated by HAVIGO, as well as any inquiry, quotation request, sample request, product information request, or ordering process initiated through the website.

By accessing this website, submitting a contact form, requesting product information, requesting samples, or requesting a quotation, you agree to be bound by these Terms.

If you do not agree with these Terms, please discontinue your use of the website.

Through this website, HAVIGO provides:

• Agricultural Product Supply Information about export-ready Vietnamese agricultural products supplied to importers, distributors, wholesalers, retailers, food manufacturers, and other international buyers.
• Product Catalog Browse information about cashew nuts, spices, desiccated coconut, coffee, fresh fruits, dried fruits, frozen fruits, and other Vietnamese agricultural products.
• Business Inquiries Submit requests for quotation, specifications, packing, samples, certifications, shipment information, and export documentation.
• Export Support Access support related to sourcing, quality control, packaging, regulatory compliance, documentation, logistics, and shipment preparation.
• Industry Content Access product guides, sourcing information, market insights, certifications, technical content, and company updates.

Unless otherwise stated, all content available on this website is owned by, licensed to, or lawfully used by HAVIGO COMPANY LIMITED.

• Registered Trademarks The HAVIGO® name, HAVIGO® logo, registered trademarks, trade names, slogans, product branding, and other brand identifiers.
• Website Content Product descriptions, articles, specifications, photographs, videos, graphics, catalogs, brochures, packaging designs, technical documents, downloadable materials, and marketing content.
• Website Technology Website design, source code, databases, page layouts, user-interface elements, custom functions, and software-related components.

You may not reproduce, republish, distribute, modify, sell, license, scrape, commercially exploit, or create derivative works from website content without prior written consent from HAVIGO.

Limited downloading or printing for legitimate internal business evaluation is permitted, provided that the material is not modified, redistributed, misrepresented, or used for competing commercial purposes.

When using this website, you agree to:

• Provide accurate, complete, and truthful information in forms, inquiries, and quotation requests.
• Use the website only for legitimate business or informational purposes.
• Not impersonate another person, company, buyer, importer, or organization.
• Not submit false purchase requirements, fraudulent inquiries, or misleading company information.
• Not use automated tools to scrape, data-mine, index, copy, or extract website content without written authorization.
• Not attempt to gain unauthorized access to accounts, databases, servers, or restricted areas.
• Not upload viruses, malicious code, harmful files, or disruptive technologies.
• Not interfere with the security, performance, or normal operation of the website.
• Comply with applicable local, national, and international laws.

HAVIGO reserves the right to restrict or block access where misuse, fraud, security threats, or violations of these Terms are reasonably suspected.

Product quotations provided through this website, email, messaging applications, or other communication channels are generally:

• Provided for business evaluation and negotiation purposes.
• Not binding unless expressly confirmed in writing by HAVIGO.
• Valid only for the period stated in the quotation.
• Subject to product availability and production capacity.
• Subject to final confirmation of grade, specification, packing, quantity, destination, shipment schedule, and payment terms.
• Subject to applicable minimum order quantity requirements.
• Subject to freight, exchange-rate, raw-material, seasonal, and market fluctuations.
• Subject to a separate proforma invoice, purchase order, sales contract, or commercial agreement.

Submitting an inquiry, requesting a sample, or receiving a quotation does not automatically create a purchase contract or obligate HAVIGO to supply products.

An order becomes binding only after the relevant parties have confirmed the applicable commercial terms and completed any required signature, deposit, payment, approval, or contractual process.

HAVIGO makes reasonable efforts to provide accurate product information. However:

• Product images are provided for reference and presentation purposes.
• Product color, size, shape, appearance, and packaging may vary.
• Agricultural products may have natural variations between crops, seasons, origins, and production batches.
• Specifications may be revised according to customer requirements, production conditions, or destination-market regulations.
• Certificates may apply only to specific products, factories, farms, production lines, packing facilities, or shipments.
• Product availability may change without prior notice.

Final requirements must be confirmed through an approved specification, quotation, contract, purchase order, sample approval, or other written commercial agreement.

Where HAVIGO agrees to provide product samples:

• Sample availability is subject to confirmation.
• Sample products may be provided free of charge or subject to a sample fee.
• Courier, customs, testing, inspection, handling, and delivery costs may be charged to the requesting party.
• Samples are provided for evaluation purposes and may not represent every future commercial batch.
• Commercial shipments remain subject to the final approved specification and contractual quality requirements.

A sample request does not guarantee product availability, exclusivity, production allocation, or acceptance of a future order.

To the maximum extent permitted by applicable law:

• This website is provided on an “as is” and “as available” basis.
• HAVIGO does not guarantee that the website will always be available, uninterrupted, secure, or free from technical errors.
• HAVIGO is not liable for indirect, incidental, special, punitive, or consequential losses arising from website use.
• HAVIGO is not responsible for business decisions made solely on the basis of general website content.
• Product images, descriptions, indicative specifications, prices, and market information are provided for reference unless confirmed in a separate written agreement.
• HAVIGO is not responsible for interruptions caused by hosting providers, telecommunications systems, cybersecurity incidents, maintenance, force majeure events, or third-party services.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

HAVIGO processes personal data in accordance with applicable data-protection laws and the company’s Privacy Policy.

Where Regulation (EU) 2016/679, the General Data Protection Regulation, applies, personal data may be processed for purposes including:

• Responding to business inquiries.
• Preparing quotations and product information.
• Processing sample requests.
• Communicating with business contacts.
• Performing contractual or pre-contractual activities.
• Maintaining website security.
• Fulfilling legal and regulatory obligations.
• Managing legitimate business relationships.

Please read our Privacy Policy for more information about how personal data is collected, used, stored, disclosed, and protected.

This website may contain links to third-party websites or services, including certification bodies, laboratories, shipping lines, logistics providers, government authorities, trade platforms, social media platforms, and communication services.

Third-party websites are operated independently from HAVIGO. We do not control and are not responsible for their content, accuracy, availability, privacy practices, security, products, services, or terms of use.

Accessing third-party websites is at the user’s own discretion and risk.

The website may provide links to email, telephone, WhatsApp, social media, and other third-party communication services.

Communications through these platforms may be subject to the terms and privacy practices of the applicable third-party provider.

Governing Law

These Terms are governed by the laws of the Socialist Republic of Vietnam, without prejudice to mandatory legal protections that may apply under another jurisdiction.

Amicable Resolution

The parties should first attempt to resolve disputes through good-faith negotiation and consultation.

B2B Dispute Resolution

Unless otherwise agreed in a separate commercial contract, a B2B dispute that cannot be resolved amicably within 30 days may be referred to arbitration at the Vietnam International Arbitration Centre in accordance with its applicable arbitration rules.

Mandatory Consumer Rights

Where a user legally qualifies as a consumer, that user may retain mandatory rights and jurisdictional protections available under the laws of their country of residence.

HAVIGO will not be responsible for delays, interruptions, or failures caused by events beyond its reasonable control, including:

• Natural disasters
• Floods, storms, droughts, or crop failures
• Epidemics or public-health emergencies
• War, civil unrest, sanctions, or trade restrictions
• Government measures
• Port congestion
• Shipping-line schedule changes
• Labor disputes
• Utility or telecommunications failures
• Cybersecurity incidents
• Raw-material shortages
• Transportation interruptions

The application of force majeure to a commercial transaction will be governed by the relevant contract or applicable law.

HAVIGO reserves the right to revise these Terms at any time. Changes will be published on this page together with an updated “Last updated” date.

Continued use of the website after revised Terms are published constitutes acceptance of the updated Terms, except where additional consent is required by applicable law.

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue in full force and effect.

A failure or delay by HAVIGO to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

Any waiver must be expressly confirmed in writing by an authorized representative of HAVIGO.

These Terms, together with the Privacy Policy, Cookie Policy, and other legal notices published on the website, constitute the agreement governing website use.

They do not replace any separate quotation, proforma invoice, purchase order, specification, sales contract, distribution agreement, or other commercial agreement entered into between HAVIGO and a customer.